Arabic & English, fully automated
Case study 01
How a Dubai restaurant chain stopped missing customers — forever
Food & Beverage · United Arab Emirates
Al Masa, a mid-size restaurant chain operating across 4 locations in Dubai, was losing hundreds of reservations every month. Their front-of-house team couldn’t keep up with WhatsApp and Instagram messages during peak hours. Inquiries went unanswered for hours, and frustrated customers simply booked elsewhere.
Leanvy deployed a bilingual AI assistant — fluent in Arabic and English — directly on WhatsApp and Instagram. The bot handles reservations, answers menu questions, confirms bookings, sends automated reminders, and escalates complex requests to staff. It runs 24 hours a day, every day, with zero human involvement in the standard booking flow.
Services
What changed
- Zero missed messages — the AI responds instantly to every inquiry, day or night, including weekends and public holidays.
- Staff freed from repetitive WhatsApp management, now focused entirely on in-venue guest experience.
- Automated reminder system reduced no-show rate by 41% in the first month.
- Monthly reservation volume tripled without adding a single team member.
Al Masa Restaurant
How can I help you today?
Khalid
Salam, I’d like to book a table for 4 people this Saturday at 8pm, is it possible?
Al Masa Restaurant
Wa alaykum salam! Available at our Jumeirah location. May I have your name?
Khalid
Khalid Al Rashidi
Al Masa Restaurant
Done Khalid! Table for 4 — Saturday 26th at 8PM, Al Masa Jumeirah ✅ See you then!
2 languages
0
x
Min average response time (was 4h+)
An agency that saved 160 hours a month by automating the boring stuff
An agency that saved 160 hours a month by automating the boring stuff
From 3 posts a week to a full content machine — with one person
From 3 posts a week to a full content machine — with one person
300 qualified leads per month — without a sales team