Of tickets resolved automatically by AI
Case study 05
An agency that saved 160 hours a month by automating the boring stuff
E-commerce · United Kingdom
Lumio, a UK-based home goods brand, was receiving over 1,200 customer support tickets per month. Their three-person support team was stretched thin, average response time had hit 18 hours, and customer satisfaction scores were dropping. Hiring more agents wasn’t financially viable.
Leanvy built a multilingual AI support system integrated with their Shopify store and helpdesk: an intelligent chatbot that resolves order tracking, returns, product questions, and FAQs automatically — in English and French — with seamless escalation to human agents only when genuinely needed.
Services
What changed
- 73% of all incoming tickets are now resolved entirely by AI — no human needed, no delay, no cost per interaction
- Response time dropped from 18 hours to under 3 minutes — customers get answers instantly at any hour
- Human agents now handle only complex, high-value conversations — their job satisfaction and performance both improved significantly
- NPS score jumped 22 points in two months — faster support directly translated into better reviews and more repeat purchases
From manual campaigns to a self-running revenue machine
From manual campaigns to a self-running revenue machine
300 qualified leads per month — without a sales team
300 qualified leads per month — without a sales team
From 3 posts a week to a full content machine — with one person